Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Crownlivin relationship with you in relation to this website.
The term ‘Crownlivin’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
Modifications
Crownlivin reserves the right to modify this Website, and the rules and regulations governing its use, at any time. Modifications will be posted on the Website, and users are deemed to be apprised of and bound by any changes to the Website. Crownlivin may make changes in the products and/or services described in this Website at any time.
Pricing
Prices stated on this site are in RM (Ringgit Malaysia). Shipping charges, import duties and taxes are not included. Should there be a deposit paid, the reserved price is valid for two hundred and forty (240) days only from the date of the payment. Any balance payment thereafter is subjected to price revision based on the price list effective at the time of the balance payment. Products shown are for illustration purpose only. Crownlivin reserves the right to change the prices without prior notice.
Promotions and Discounts
Promotion codes are redeemed at the end of the ordering process on view cart page. Simply enter your promotion or voucher code, and when you’re finished, move on to the checkout section. Your promotional discount will be factored into your order and will be reflected in your order summary.
Product Description
Crownlivin attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, current or error-free. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your account in the amount of the charge. We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchase you may return it as described in our Return policy.
Please note that size of pictures is not according to proportion and colour may differ due to individual monitor’s resolution.
Payments
iPay88
iPay88 is a secure and trusted payment processing service which allows you to shop online. iPay88 keeps your financial information securely encrypted and doesn’t share it with sellers or merchants.
Shipping Policy
Free shipping applies on all orders with no minimum purchase, with Malaysian shipping addresses only.
Please note that shipping fees may vary for selected locations and remote areas. Key in your postcode at your cart to check if we deliver to your location.
We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with our delivery services.
Free shipping offer cannot be applied to previous purchases, and cannot be redeemed for cash.
Crownlivin furniture is made to your specifications and for this reason our normal delivery time is 2-6 weeks. Please note this delivery timeframe may vary due to high demand, occasionally resulting in delayed shipment. Please contact us for further information. You will be advised of an approximate date of arrival at the time your order is placed. Should a delay occur, you would be contacted immediately.
Once your purchase has been shipped out, you will receive an email confirmation of when your order was shipped. You can track your order with this:
Customer Support: +6012-732 6338, Mon-Fri(9am-5pm)
All goods shipped are insured against loss and damage whilst they are in transit. Goods returned to us by the buyer will travel at the buyer’s risk and expense. If the buyer refuses acceptance of delivery or of a part thereof, he has to bear all expenses caused by or arising out of this.
Crownlivin does not provide any international shipping at the moment. For more information please email us at [email protected]
Self-pickup
Self-pickup is only available for shipments within Malaysia. Once your order is ready, our representatives will contact you through the email address or phone number specified in your order. Orders must be picked up between 11:00am – 5:00pm, Monday – Friday (exclude Selangor state public holiday) from:
Crownlivin Setia Alam
Jalan Setia Dagang AJ U13/AJ,
Setia Alam, Shah Alam,
Selangor, Malaysia
Tel: +6012 732 6338
Email: [email protected]
Order Cancellation
If you want to cancel or change your order for any reason, please contact us immediately at [email protected]. Please quote your order number. We will do everything we can to accommodate your request. However, we cannot change or cancel an order once it is in the shipping process. If your order cannot be cancelled and you are not satisfied with it, simply return it to Crownlivin according to our Return & Refund Policy.
Crownlivin reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.
Return & Refund Policy
Once purchased, good are not to be refundable, returned, transferred or exchanged. You may only return your order due to any of the following reasons:
|
Reasons |
Description |
|
Damaged |
The product us damaged in delivery |
|
Defective |
The product does not function as described in its manufacturer specification |
|
Incorrect/wrong item |
Not the product the customer ordered (e.g. wrong size, wrong color or wrong model) |
Inspection and Acceptance of Delivery: The Customer, or a third-party designee authorized by the Customer for receipt, is obligated to thoroughly inspect the delivered items and the surrounding area for any detectable damage prior to the departure of the Crownlivin delivery team. Any such damage must be immediately reported to the delivery personnel and documented on the delivery receipt. The Customer’s signature on the delivery receipt constitutes acceptance of the delivered items and the surrounding area in the condition observed at the time of delivery. Crownlivin reserves the right to reject any subsequent claims for damage or discrepancies not noted on the delivery receipt at the time of delivery.
Goods returned to us by the buyer will travel at the buyer’s risk and expense. Refund can only be made to the credit or debit card used to purchase the products. No refund is available after the expiry date.
Please email us at [email protected] to assist you for return and refunds.
Products Warranty
Please refer to the respective product page for the product warranty.
Indemnity
Crownlivin shall have no liability to the Customer for any loss or damage of nature arising from any breach of any express or implied warranty or condition of these Terms and Conditions or any negligence, breach of statutory or other duty on the part of Crownlivin or in any way out of or in connection with the performance or purported performance of or failure to perform these Terms and Conditions.
The customer shall discharge all claims made by any person in respect of any liability suffered as a result of the use of this services and compensate Crownlivin in full on demand for all losses and expenses incurred by Crownlivin in respect of them.
Protection of Copyrights
Our designs, samples, models, photos, etc are our property. Even if no specific protection of copyright exists, the buyer is not authorized to copy or imitate in any way our designs. In case he does so, he will be liable to make good all or any damage caused to us by his action. All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Crownlivin and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order or using this website (www.crownlivin.com.my) as a shopping resource. Any other use of materials on this website – including reproduction for purposes other than those noted above, modification, distribution, or republication – without the prior written permission of Crownlivin is strictly prohibited.
Trademarks
At least the terms Crownlivin, the Company logo, and other related names, product and service names, designs and slogans are trademarks of the company or its affiliates (“Company Marks”). The website also uses or displays many trademarks that the Company licenses from third party trademark owners(“Licensed Marks”). You must not use the company marks, or any other confusingly similar marks in association with the relevant goods or services without the prior written permission of the relevant entity among the company, its affiliates, or our third party licensor, unless such use is permitted by law.
Website Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Crownlivin and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Crownlivin. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Crownlivin takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.